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Internet Reservation Module Knowledge Base

Hot Topics  IRM.Net for Owner and Guest Internet Access New Travel Services
with Travel Insurance
Training for RDPWin and Crystal Reports Adding RDPWin for
RDP-DOS Customers
RDPWin Version 2
Customer Requirements
Windows x64 Not Supported Credit Card Encryption available for PCI Compliance Change Tracking for Reservations and Masters
Article ID# Date Description
KI0060 5/28/08 IRM Fails After Clicking "Continue to Reserve This Room"
KWin0042 8/31/07 Error logging into the RDPWin & RDP-DOS after updating to IRM2.349
KI0059 11/7/2006 Eliminate Session Running Warning - Correct Linking to the IRM
KWin0005 5/21/2006 Factors to consider when configuring room types & room numbers
KI0058 5/18/06 Critical to Limit guest requests when searching for available room numbers  
IRM_0090 4/1/06 Linking options from your Marketing Website to the IRM
KI0057 12/27/05 IRM E-Mails Not Sent - Length of Text Line is too long without Carriage Return
KI0056 9/10/04 IRM E-Mails Not Sent - SMTP Folders Incorrect
KI0055 8/24/04 Overview of Troubleshooting the IRM
KI0054 8/24/04 Testing and Troubleshooting the IRM with IRMTOOLS.HTM
KI0053 8/24/04 Using Filemon.exe and Regmon.exe to find security problems with IRM and Data Server
KI0052 8/23/04 Troubleshooting DNS (Domain Name Services) with IRM
KI0051 6/28/04 E-mailing from Anywhere within the IRM
KI0050 6/21/04 Backup Your IRM Server Regularly!
KI0049 6/07/04 " Page cannot be displayed " When running IRM tools, "Get Path" test fails.
KI0048 5/18/04 IRM Version does not show - IRM is a "folder" not a "Virtual Application"
KI0047 2/20/04 Credit Card Authorization Failure now creates a Cancelled Reservation for Auditing
KI0046 10/1/03 Test the Performance of the IRM Internet Connection
KI0045 10/1/03 IRM on Windows 2003 needs IRM Update to Version 2.203 or Higher for Email to work correctly
KI0044 9/22/03 RDP Logo must be present in IRM as part of License Agreement 
KI0043 9/16/03 Cannot access owner page if IRM installed on Windows 2003 Server (HTTP Error 500)
KI0042 6/24/03 IRM hangs when you click "Log Out" or "Make Another Reservation" on Confirmation page
KI0036   IRM Hardware & Software Requirements 
KI0035 4/5/03 IRM Version 2.160 fixes "hanging" problem with multiple logins to IRM
KI0034 02/4/03 Disable Front Page Server Extensions:  Conflicts with IIS
KI0033 08/22/02 Editing Email confirmations with Notepad
KI0030 07/30/02 Page can not be displayed
KI0029 07/19/02 Stat 4 Processing Credit Cards in the IRM.
KI0028 07/17/02 Configuring Comment Fields for the IRM
KI0027 07/17/02 Image Guidelines for the Internet Reservation Module
KI0026 07/16/02 Using the HTML "ALT" tag for displaying additional information throughout the IRM
KI0025 02/20/01 Pervasive Stat 87 and the IRM - Increase the number of Pervasive Handles
KI0024 02/10/01 Microsoft VBScript Runtime Error - 0x800A01FB
KI0023 01/20/01 IRM Error - Page Cannot be Displayed.  Specific to Security Certificate Settings in the IRM Monitor
KI0022 01/15/01 Error Generating Text File for Security Certificates
KI0021 12/20/00 Basic Error 51 Accessing the IRM Monitor
KI0020 12/15/00 Pervasive Stat 94 - Adding the Anonymous User to the RDP Security Group
KI0019 11/30/00 Images do not Display Throughout the IRM
KI0018 01/19/01 IRM Error:  Access Denied
KI0017 01/19/01 IRM Error:  Btrieve Stat 3119 Accessing the IRM
KI0016 05/16/01 IRM Error:  Stat 4 Getting SubRec PC3
KI0015 07/09/01 Restoring Specific IRM Bridge Server Files
KI0014 04/30/02 Installing the IRM Bridge Server
KI0013 01/15/02 Invalid Security Certificate
KI0012 01/15/02 Adding Verisign Security Seal
KI0011 01/15/02 Ordering and Installing SSL
KI0010 01/15/02 VB Script StartUp.asp error when opening the IRM.
KI0009 01/15/02 Stat 94 -  Troubleshooting User Rights
KI0008 01/15/02 Res1.asp does not display after Installing SSL
KI0007 01/15/02 Stat 94 -  Checking Pervasive Permissions with Regmon
Linking 02/27/02 Displaying the IRM Link Prominently on the Marketing Website
KI0005 02/27/02 Launch the IRM in a New Browser
KI0004 01/15/02 Spacing Display Errors in the IRM
KI0001 01/15/02 Security - Windows Critical Updates

IRM Troubleshooting Links

Troubleshooting the Internet Reservation Module (IRM)
Eliminate Session Running Warning and Correct Linking to the IRM from your Marketing Website
Testing and Troubleshooting the IRM with IRMTOOLS.HTM
Limit Guest Requests on the IRM
Configure Room Types and Numbers
Troubleshooting DNS (Domain Name Services) with IRM
Using Filemon.exe and Regmon.exe to Find Security Problems with IRM and Data Server
Changing Pervasive Terminal Services Security with RegEdit
Correcting a Stat 94 - Editing IRM Bridge Server SAT Entries
Installation, Configuration & Troubleshooting Internal SMTP Outgoing E-mail Server
Windows Internal Firewall May Need to be Turned Off
Knowledge Base (IRM)

Links to RDP Data Server and Internet Reservation Module (IRM) documents

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