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How to fix Guest History records with a blank guest type

Added 3/24/06 - Article ID#: KB000190 

Category Article ID#

Date

 Description
Guest History  K000190 3/24/06 How to fix Guest History records with a blank guest type

Problem Overview

Guests in the guest history file appear with a blank guest type.  This was caused by a program bug that has been fixed.  

Solution

  1. Update to RDPDOS version 451 or higher.  This version will no longer create guests with a blank guest type.  See "RDPDOS updates"

  2. To fix the guests already in the guest history database with blank guest types, go to menu 99, option 990, and run sub-option 1, "Guest History: Fix Blank Guest# or Guest Type".  Enter "Y" to continue.  This utility will replace all blank guest types with "0" - the default guest type.

  3. Note:  To prompt for guest history type when making a new reservation, use menu 98, option 109, and set switch 109-14, "Prompt for Guest Type when adding to Guest History" to Yes.  Guest types are added to the system with menu 98, option 090, table CA.

 

Supported Environments as of10/15/08
See Hardware Requirements for an entire list.
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required.  See Hardware Requirements for an entire list.
Servers The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations).  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions. 
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

 

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