Post Charges From POS System For
Reservation Not Checked-In
Added: 08/30/06
Article ID#: KIN0041
The RDP system has the ability to post to a guest
by reservation # BEFORE they check-in. Such as an "early
arrival" that wants to charge things before their room is ready.
This feature is free on any Micros Interface and explained in detail below:
- Automatically posts charges to the guest folio from a restaurant, bar, spa, golf course, gift shop, etc.
- Provides an inquire first capability, if the POS system supports this feature. For example, a clerk in the restaurant can first inquire to see who is in room 102, prior to posting a charge.
- Optional Pre-check-in posting is available for all POS interfaces using the "Micros" standard. For example, a guest may arrive at the property at noon, but their room is not ready until 4:00pm. The guest can put a credit card on file and start charging items immediately, using their reservation number as verification.
- Optional Post checkout posting is available for all POS interfaces using the "Micros" standard. For example, a guest may checkout at noon but still use the facilities for the rest of the day and charge items, which are then paid for by the credit card on file.
Perform the following steps to implement this feature:
- Add the subrecord "EARLY" to the PS table.
- The special data for the "EARLY" subrecord is any alphabetic
character. For example, Grand Harbor Resort uses the letter
"G". In this example the "G" designates that any
number entered into the POS system following "G" is a reservation
number and not a room number.
- For guests who checkout, their is the ability to designate how many days
beyond checkout this reservation may be posted to. For example, a
reservation is checked-out of a room but may still have transactions posted
to the folio for 30 days beyond the departure date. To allow this
feature, add numeric characters to the "EARLY" subrecord of the PS
table after the letter you added to the subrecord in step #2. Please
see example below:
The post check-out option is commonly used for group leader billing purposes.
When the guest goes to charge an item to their account, the employee asks the
guest for their reservation number. The employee types in G+ the
reservation number to inquire on the guest information. Once the guest's
information is confirmed, the posting message is sent and is posted to the guest
folio.
