Home RDP Sales Contact Us Training  
RDP Support  

     Open a Web Support Ticket
RDPWin
Knowledge Base		 RDP-DOS
Knowledge Base		 IRM and IRM.Net
Knowledge Base		 Crystal
Knowledge Base
         

Resort Data Processing Customer Support

Vacation Home Rentals

Hotel and Resorts

Condo Hotels

Timeshares

Search RDP Support
RDP Support ResortData.com

 
 Current Customers!  As thanks for your years of loyalty and continued use of RDP software, we are offering you a special discount on additional modules and features through January 15, 2009.  Learn more about
RDP's Bits & Bytes Sale Here!

 
Support Rep. RDP provides technical support by phone 24 hours a day, 365 days a year.
See phone numbers below.

New as of 5/14/08
To improve overall support it is now possible  to open a support incident by clicking the following link. Open a Web Support Ticket

Hot Topics at RDP Support

Support Type Contact Info. Hours
RDP Standard Hours Support 970-845-7108 Mon - Fri  7am to 6pm MST (RDP holidays)
Web Support Open Support Incident Mon - Fri  7am to 6pm MST (RDP holidays)
RDP 24-Hour Emergency Support Click for Details 24 hour/365 day Support
RDP Sales Click for Details Mon - Fri  8am to 5pm MST
SDC Credit Card Support 866-709-7880 Mon - Fri  8am to 5pm MST
RDP Pre-printed Forms 800-737-7277 Mon - Fri  8am to 5pm MST
Pervasive Technical Support 800-287-4383 Mon - Fri  8am to 5pm MST

Support Options
RDPWin RDP-DOS Internet Reservation Module (IRM) IRM.Net Crystal Reports
Overview Overview Overview Overview Overview
Knowledge Base Knowledge Base Knowledge Base Knowledge Base Knowledge Base
New Features New Features New Features New Features New Features
Manual Manual Manual Manual Manual
Updates Updates Updates Updates Update to Crystal XI
Hardware Required Hardware Required Hardware Required Hardware Required Hardware Required
RDP-DOS to RDPWin E-Mail Capabilities IRM Tips IRM.Net Tips Sample Crystal Reports
RDPWin Training Interface Vendors Virtual Store for IRM New IRM.Net Released E-Mail and Reporter
RDPWin Checklist New! RDP-DOS to RDPWin Installation Checklist    

CRMWeb Support Topics Other Topics Pervasive (Btrieve)
Overview Support Hours/Holidays Frequent Questions (FAQ) Overview/Purchase
Knowledge Base Customer Training 10 New Modules Available Knowledge Base
New Features Enhancement Request Wireless Internet Interface Terminal Services
Manual Downloads and Docs GDS Interface Update Installation
Updates Interface Knowledge Base System Installation Checklist Updates
Hardware Required Printing In Legacy RDP-DOS IRM Installation Checklist Hardware Required
  Support Contract Changing CCard Processor Removing/Uninstall
  Annual Customer Conference 2006 PCI Credit Card Rules Pervasive Website

Links to RDP Data Server and Internet Reservation Module (IRM.net) documents

Supported Environments as of10/15/08
See Hardware Requirements for an entire list.
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required.  See Hardware Requirements for an entire list.
Servers The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations).  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions. 
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

Home RDPWin RDP-DOS IRM/IRM.Net Open A  Web Support Ticket
Version 2.xxx Upgrade to RDPWin Link to Marketing Site Contact Us
Training Vendor Interfaces Troubleshooting RDP Sales Website